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FAQs

Are all items authentic?

We sell only authentic pre-owned and new designer items. Every item that is sold was purchased first hand by The Wopsters.

What forms of payment do you accept?

We accept:

  • Major Credit Cards
  • Debit Cards
  • PayPal
  • PayPal Pay Later (where available)

Available payment methods may vary by country.

We do not accept:

  • Cash
  • Money Orders
  • Personal Checks
  • Wire Transfers
  • Cash App
  • Zelle
  • COD (Cash on Delivery)

What is your return policy?


ALL SALES ARE FINAL. We do not give refunds, exchanges or credits for any reason. We do not accept returns. Please know your size in the brands available on this site. Email us with any questions prior to making a purchase. Please read the full descriptions for the product you are interested in purchasing. Any unauthorized returns will be refused and returned to you. Once the order is placed, it cannot be changed or cancelled. Please read all disclosures and FAQ prior to making a purchase. We do not offer any warranties or repairs. We only guarantee all items sold are 100% authentic and purchased first hand at designer retail stores. By completing your purchase, you agree to these terms. Please email customerservice@kaoir.com for any other questions or concerns.

 

How do I determine my size?

Please see the sizing chart below. Please note the following size chart is a general guideline. Size and fit are approximations and may vary across designers. Please refer to item measurements to determine best fit. If an item has been altered, it will be noted in the description.

 

CLOTHING (WOMEN)

INTL US UK FR IT GER JP AU EU
XXXS 000 0 28 32 28 1,3 0 26
XXS 00 2 30 34 30 1,3 2 28
XS 0-2 4-6 32-34 36-38 32-34 3,5 4-6 30-32
S 4-6 8-10 36-38 40-42 36-38 7,9 8-10 34-36
M 8 12-14 40-42 42-44 40 11,13 12-14 38-40
L 10-12 16-18 42-44 46-48 42-44 15,17 16-18 42-44

SHOES (WOMEN)

Size Insole
EU/IT UK US FR JP (CM)
37, 37.5 4, 4.5 7, 7.5 37.5, 38 24.5, 25 9.0625"-9.25"
38, 38.5 5, 5.5 8, 8.5 38.5, 39 25.5, 26 9.375"-9.5"
39, 39.5 6, 6.5 9, 9.5 39.5, 40 26.5, 27* 9.6875"-9.875"
40, 40.5 7, 7.5 10, 10.5 40.5, 41 27.5, 28* 10"-10.1875"

 

SHOES (MEN)

US EU UK -
10.5 43.5 9.5
11 44 10 11.5"
11.5 44.5 10.5
12 45 11 12"

 

SHIRTS AND COATS (MEN)

US UK EU JP US WAIST UK FR JP EU
- - - - - -
36 36 46 M
38 38 48 L
40 40 50 XL
42 42 52 XXL
44 44 54 XXXL
46 46 56 - M 34 34 45 86 86
- - - - L 35 35 46 89 89
- - - - L 36 36 47 91 91
- - - - XL 38 38 48 97 97
- - - - XL 40 40 50 102


 

International Shipping & Customs Information

We proudly ship to most countries worldwide using trusted carriers, including USPS International, UPS, DHL, and other shipping partners as available.

International and military (APO/FPO) deliveries typically arrive within 7–20 business days after shipment. However, delivery times may vary due to customs processing, local postal services, weather conditions, or other factors beyond our control.

Please note that orders shipped outside of the United States may be subject to:

  • Import duties

  • Customs fees

  • Value Added Tax (VAT)

  • Brokerage fees

  • Handling charges

  • Other government-imposed taxes or assessments

These charges are determined by your country's customs authority and are the sole responsibility of the customer. Such fees are not included in the purchase price or shipping cost and cannot be reimbursed by our company.

We recommend contacting your local customs office before placing an order to determine any applicable fees or import restrictions.

International Tracking

Tracking availability varies by country. While we provide tracking information for all shipments, some international postal services may not update tracking once the package enters the destination country.

If your tracking has not updated or your package has not arrived within 20 business days after shipment, please contact your local post office, customs office, or delivery carrier, as your package may be awaiting customs clearance or local processing.

Refused Shipments & Customs Delays

Customers are responsible for monitoring and accepting delivery of international shipments.

Orders that are refused, abandoned, unclaimed, or returned due to unpaid customs duties, taxes, import fees, or failure to respond to customs requests may be subject to return shipping charges, customs penalties, carrier fees, and other related expenses. Any applicable fees may be deducted from any eligible refund, where permitted by our policies.

We are not responsible for delays caused by customs inspections, import regulations, postal disruptions, or other circumstances outside of our control.

What if my order is incorrect or is missing an item?


While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. If we made an error in the fulfillment of your order, please email us. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorize the exchange or explain the reason for denial of the exchange. If it is authorized, we will need the incorrect item returned to us unused. Please allow up to 14 business days for us to process the incorrect/missing items once authorized. If the incorrect item has been worn, altered or damaged in any way, we will not be able to accept the return/exchange regardless of error on The Wopsters Closet behalf. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorized. We cannot issue return labels to international customers.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, Wopsters Closet will not be responsible for the items and will not be able to accept a return or exchange.

*We reserve the right not to accept certain damaged items.


Do items come with original packaging and paperwork?

Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions. If this information is not stated in the description, these items will not be included. Sunglasses may include a designer case that is a different designer than the actual brand of the sunglasses.
 

Are the images shown on your website of the actual items listed for sale?

Yes, we take detailed pictures of every product that we sell. We do our best to provide images of areas of wear for a pre-owned item. Please view and zoom in on all photos to see any wear as it is also apart of the description. Stock photos are for illustrative purposes only and are property of the intellectual owner. If you would like to see more photos of a particular item, please email us at customerservice@kaoir.com.

 

Additional information regarding orders: 


We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. We reserve the right to cancel your order for any reason.

INTELLECTUAL PROPERTY RIGHTS:


The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. The Proprietary Material is owned or controlled by Wopsters Closet. Except as otherwise provided in these Terms and Conditions or without our express prior written permission, you may not, and agree that you will not, use, publish, reproduce, display, publicly perform, create derivative works from, reverse engineer or decompile, disassemble, distribute, license, transfer, sell, copy, post, enter into a database, upload, transmit or modify the Proprietary Material or any portion thereof, for any purpose or by any means, method, or process now known or later developed. The use of the name or photos of KA’OIR, The Wopsters, Gucci Mane, and KEYSHIA KA’OIR cannot be used as a hashtag (#) to promote or sell an item not endorsed by Wopsters Closet via social media. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights. All designers sold on this site are registered trademarks of the respected brand and are not affiliated with Gucci Mane or Keyshia Kaoir AKA The Wopsters.